Transforming Business Operations

For businesses to stay competitive in today’s dynamic global markets, enterprise agility is essential. This allows them to respond rapidly to changes in business demand, support new value chains, and manage partnerships and acquisitions effectively. But to become more agile, companies must look at increasing the adaptivity of their business and IT operations.

One important way in which this can be achieved is by outsourcing, a strategic alternative allowing enterprises to gain the following advantages:

• Gain access to specific information technology skills
• Reduce cost
• Achieve speed, agility and flexibility
• Improve IT services to end-users
• Focus on core business and strategic tasks

Transformation is a key element of this approach and Atos Origin specialises in transforming the IT infrastructure and business operations of its clients to improve efficiency and performance. This can include managing data centres, network support and desktop support operations.

Global and consistent capabilities supported by regional delivery

Atos Origin’s “design, build, operate” approach covers all the full lifecycle aspects of the desktop, server, network and applications. This is supported by proven processes, tools and an organization that are recognised by ISO 9000 and BS7799 accreditation.

Atos Origin Asia Pacific Managed Operations mode of Operations

At the core of Atos Origin’s mode of operations in Asia Pacific, is the Enterprise Management Centre (EMC). The EMC monitors the global environment of Atos Origin’s network of data centres in the region, ensuring the operational health of the client’s environment. In the same approach, our multilingual Service Desk manages calls and users from the region and worldwide on a 24x7 basis.

To leverage on core competencies and maximise the resources, our ISO certified Technology Competency Centres (TCC) support administration on mid-range & mainframe, networks and desktop environments. Our Continuous Service Delivery Model (CSDM) based ITIL processes and tooling ensure the delivery of uniform service levels in Asia Pacific.

The foundation of the service desk, EMC and competency centres is the result of seamless integration between robust processes, experienced professionals, geographical reach and enterprise management tools, which gives you the advantage of best-of-breed sourcing.

Standard Chartered Bank

Achieving Significant Cost Reductions through Data Centre Consolidation
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